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Terms of Service

Last updated: October 5, 2026

1. Acceptance of Terms

By creating an account or using Poppet (the “Service”), you agree to be bound by these Terms of Service (“Terms”). If you do not agree to these Terms, please do not use the Service. These Terms constitute a legally binding agreement between you and Occidental Capital Inc. (“we”, “us”, or “our”), which operates Poppet from British Columbia, Canada.

2. Who Can Use Poppet

Poppet is intended for use by adults (18 years of age or older) who are parents, guardians, or caregivers of children. By using this Service, you represent that you are at least 18 years old. Poppet is a tool for adults to log information about children in their care — the Service is not directed at children, and children should not create accounts or use the Service directly.

You must be a parent or legal guardian, or have their authority, to enter, view, or share information about a child. Invite only caregivers who are authorized to access the child's information and share only what is needed for care.

3. Not Medical Advice

Poppet is not a substitute for professional medical advice, diagnosis, or treatment. The information, suggestions, and features provided by this app are for general information, feeding records, and planning support. Always seek the advice of your paediatrician, physician, or other qualified healthcare provider with any questions you may have regarding your baby's nutrition, allergies, or health.

Never disregard professional medical advice or delay seeking it because of something you have read or used in this application. If you believe your child is having a medical emergency, contact emergency services immediately.

4. Feeding Records, Planning, and AI Features

Poppet is designed to help parents and caregivers log and track a child's food intake, allergen exposure, and feeding milestones; organize meal ideas; and share feeding information with caregivers. Food ideas, texture information, and generated plans provide general information, not personalized clinical care. The app does not provide:

  • Clinical nutritional recommendations or an individualized therapeutic diet
  • Medical guidance or clinical assessments
  • Allergy diagnoses or treatment plans
  • Substitute guidance for professional paediatric care

Photo Scan, Describe Meal, and smart meal planning use AI and can produce inaccurate or incomplete results, including incorrect foods, quantities, ingredients, or allergen information. Review and correct drafts before saving or using them. Check ingredients, preparation, texture, and suitability for your child; AI output does not establish that a food is safe or free of allergens.

All decisions regarding your child's diet and health remain your responsibility and should be made in consultation with a qualified healthcare provider.

5. Your Account and Responsibilities

You agree to:

  • Provide accurate and complete information when creating your account
  • Keep your login credentials secure and confidential
  • Be responsible for all activity that occurs under your account
  • Notify us promptly if you suspect unauthorized access to your account
  • Use the Service to maintain feeding records, plan meals, review feeding information, and share records with caregivers
  • Review AI-generated drafts and keep information shared with caregivers current

You must not use Poppet to store or share information that is false, misleading, or in violation of any applicable law.

6. Subscription and Billing

Poppet offers both free and paid subscription plans. By subscribing to a paid plan, you agree to the following:

Standard new accounts receive a free 7-day trial for one child. No payment card is required, and the trial does not automatically create a paid subscription. Unless you choose to subscribe, your account continues on Free when the trial ends. Your data remains saved, but paid features require a subscription after the trial.

Free and the trial include one child profile. Paid Plus and Premium subscriptions include unlimited child profiles. Premium includes three people in total: you and up to two invited household members. Invited members receive Editor access to child profiles you own. Access for invited members depends on the owner's active Premium subscription. Limits and included features are described on the pricing page.

  • Subscriptions are billed in advance on a monthly or yearly basis, as selected at the time of purchase
  • Paid subscriptions automatically renew unless cancelled in accordance with the purchase provider's renewal deadlines. Store-specific rules may require cancellation before the renewal date
  • Website purchases: manage or cancel your subscription in Account Settings on the Poppet website
  • Apple App Store purchases: manage or cancel your subscription through your Apple account's subscription settings
  • Google Play purchases: manage or cancel your subscription through Google Play subscriptions
  • Ordinary subscription cancellation generally leaves access available until the end of the paid billing period, subject to the purchase provider's rules. Account deletion is different and ends access immediately
  • Website purchases are generally not refunded for unused portions of a billing period, except where required by law. Contact us about a website billing or refund request. Apple App Store and Google Play refund requests are handled under the relevant store's refund policies and procedures
  • Price changes will be communicated in advance and handled under applicable law and the purchase provider's rules. Where a change requires your consent, notice or continued use alone does not replace that consent

When you delete your account, Poppet cancels an associated website subscription immediately and stops renewal of an associated active Google Play subscription through the billing provider. If this cancellation cannot be completed, deletion is not completed. Apple subscriptions must be cancelled through Apple; if you explicitly choose to delete your account while Apple billing remains active, Apple may continue charging. Deletion does not itself create a refund entitlement.

All prices are listed in USD unless otherwise stated. Taxes may apply depending on your location.

7. Your Data

You retain ownership of all data you enter into Poppet, including your child's food logs, allergen records, and profile information (“Your Data”). By using the Service, you grant us a limited licence to store and process Your Data solely for the purpose of providing the Service to you.

Exports and account deletion:

  • CSV and report exports in the app require a Plus or Premium subscription, or an active trial.
  • You can delete your account on any plan
  • Account deletion removes your account, child profiles you own, their feeding records, and associated stored photos from the active Service. This cannot be undone through Poppet. Profiles owned by another caregiver remain with that caregiver, but your access is removed
  • Support correspondence, diagnostics, backups, and payment or legal records have separate retention arrangements described in the Privacy Policy. Copies of Care Sheets and exports already shared with other people are outside Poppet's account access controls and are not removed by account deletion

Paid reporting features do not limit statutory privacy rights. You do not need a subscription to make a data access or privacy request. For help, contact us.

8. Privacy and Data Protection

Our collection and use of your personal information are governed by our Privacy Policy, which is incorporated into these Terms by reference. Please review our Privacy Policy carefully, as it describes what data we collect, how we use it, and your rights regarding your personal information.

Applicable privacy laws may include:

  • British Columbia's Personal Information Protection Act (PIPA)
  • Canada's Personal Information Protection and Electronic Documents Act (PIPEDA), including where it applies to cross-border commercial activity
  • GDPR or UK GDPR where those laws apply to the processing of your information
  • Other privacy laws that apply to the Service or your information

Since Poppet processes data about children, we take particular care to handle such data securely and in accordance with applicable law. We do not sell personal data to third parties.

9. GDPR Rights (European Users)

Where GDPR or UK GDPR applies, you may have the following rights regarding your personal data, subject to the conditions and exceptions in the applicable law:

  • Right of access — you may request a copy of the personal data we hold about you
  • Right to rectification — you may request correction of inaccurate data
  • Right to erasure — you may request deletion of your personal data
  • Right to data portability — you may request your data in a machine-readable format
  • Right to restrict processing — you may request that we limit how we use your data
  • Right to object — you may object to certain types of data processing
  • Right to withdraw consent — where processing relies on consent, you may withdraw it without affecting earlier lawful processing

To exercise any of these rights, please contact us using the details in Section 15. We will respond within applicable legal time limits, generally one month for GDPR or UK GDPR requests, and explain any lawful extension. We may verify your identity and authority to act for a child. These requests do not require a paid subscription; any fee must be permitted by applicable law and explained in advance.

10. Intellectual Property

Poppet and all content, features, and functionality of the Service — including but not limited to the software, design, text, graphics, and logos — are owned by us and protected by applicable intellectual property laws. You are granted a limited, non-exclusive, non-transferable licence to use the Service for its intended personal purpose.

You retain ownership of all data and content you input into the Service. You may not copy, modify, distribute, or reverse-engineer any part of the Service.

11. Limitation of Liability

To the fullest extent permitted by applicable law, Poppet and its operators shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of the Service, including but not limited to decisions made based on information logged in the app, loss of data, or interruption of service.

Our total liability to you for any claim arising from use of the Service shall not exceed the amount you paid us in the 12 months preceding the claim.

Nothing in these Terms limits liability for fraud, death, or personal injury caused by negligence, or any other liability that cannot be excluded by law.

12. Disclaimer of Warranties

The Service is provided “as is” and “as available” without warranties of any kind, express or implied. We do not warrant that the Service will be uninterrupted, error-free, or free from harmful components. We make no warranty regarding the accuracy or completeness of any information in the app.

13. Changes to the Service and Terms

We reserve the right to modify or discontinue the Service at any time with reasonable notice. We may update these Terms from time to time. When we make material changes, we will notify you by email or through the Service at least 14 days before the changes take effect, unless a shorter period is required by law or an urgent security need. Where applicable law requires express agreement, we will seek it. Otherwise, continued use after the effective date constitutes acceptance to the extent permitted by law. Privacy changes are handled as described in the Privacy Policy, including any requirement for fresh consent.

14. Governing Law

These Terms are governed by the laws of British Columbia and the federal laws of Canada applicable there. Subject to mandatory rights under applicable law, disputes arising from these Terms or use of the Service are subject to the jurisdiction of the courts of British Columbia, Canada.

Nothing in these Terms limits mandatory consumer or privacy rights available under the laws that apply to you, including any right to bring a claim in another jurisdiction where that right cannot legally be excluded.

15. Contact Us

If you have questions, concerns, or requests regarding these Terms or your data, please contact Occidental Capital Inc. at hello@poppet.baby, through the in-app support feature, or through our contact form. Please mark privacy requests “Privacy” so they can be directed appropriately.

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