Terms of Service

Last updated: April 9, 2026

1. Acceptance of Terms

By creating an account or using Poppet (the “Service”), you agree to be bound by these Terms of Service (“Terms”). If you do not agree to these Terms, please do not use the Service. These Terms constitute a legally binding agreement between you and Poppet (“we”, “us”, or “our”), operated from Canada.

2. Who Can Use Poppet

Poppet is intended for use by adults (18 years of age or older) who are parents, guardians, or caregivers of children. By using this Service, you represent that you are at least 18 years old. Poppet is a tool for adults to log information about children in their care — the Service is not directed at children, and children should not create accounts or use the Service directly.

3. Not Medical Advice

Poppet is not a substitute for professional medical advice, diagnosis, or treatment. The information, suggestions, and features provided by this app are for general informational and logging purposes only. Always seek the advice of your pediatrician, physician, or other qualified healthcare provider with any questions you may have regarding your baby's nutrition, allergies, or health.

Never disregard professional medical advice or delay seeking it because of something you have read or used in this application. If you believe your child is having a medical emergency, contact emergency services immediately.

4. Logging Purposes Only

Poppet is designed to help parents and caregivers log and track a child's food intake, allergen exposure, and feeding milestones. The app does not provide:

  • Nutritional recommendations or dietary advice
  • Medical guidance or clinical assessments
  • Allergy diagnoses or treatment plans
  • Substitute guidance for professional pediatric care

All decisions regarding your child's diet and health remain your responsibility and should be made in consultation with a qualified healthcare provider.

5. Your Account and Responsibilities

You agree to:

  • Provide accurate and complete information when creating your account
  • Keep your login credentials secure and confidential
  • Be responsible for all activity that occurs under your account
  • Notify us promptly if you suspect unauthorized access to your account
  • Use the Service only for its intended purpose of logging your child's food journey

You must not use Poppet to store or share information that is false, misleading, or in violation of any applicable law.

6. Subscription and Billing

Poppet offers both free and paid subscription plans. By subscribing to a paid plan, you agree to the following:

  • Subscriptions are billed in advance on a monthly or annual basis, as selected at the time of purchase
  • Subscriptions automatically renew at the end of each billing period unless cancelled before the renewal date
  • You may cancel your subscription at any time through your account settings; cancellation takes effect at the end of the current billing period and you will retain access until that date
  • We do not offer refunds for partial billing periods, except where required by applicable law
  • We reserve the right to change subscription pricing with reasonable advance notice; continued use after a price change constitutes acceptance of the new pricing

All prices are listed in USD unless otherwise stated. Taxes may apply depending on your location.

7. Your Data

You retain ownership of all data you enter into Poppet, including your child's food logs, allergen records, and profile information (“Your Data”). By using the Service, you grant us a limited licence to store and process Your Data solely for the purpose of providing the Service to you.

Upon cancellation or termination of your account:

  • You may export your data at any time using the export feature in the app
  • We will retain your data for 30 days after account termination, after which it will be permanently deleted
  • You may request immediate deletion of your data by contacting us

8. Privacy and Data Protection

Our collection and use of your personal information is governed by our Privacy Policy, which is incorporated into these Terms by reference. Please review our Privacy Policy carefully, as it describes what data we collect, how we use it, and your rights regarding your personal information.

We are committed to complying with applicable privacy laws, including:

  • Canada's Personal Information Protection and Electronic Documents Act (PIPEDA)
  • The General Data Protection Regulation (GDPR) for users in the European Economic Area and United Kingdom
  • The Children's Online Privacy Protection Act (COPPA) for users in the United States

Since Poppet processes data about children, we take particular care to handle such data securely and in accordance with applicable law. We do not sell personal data to third parties.

9. GDPR Rights (European Users)

If you are located in the European Economic Area or United Kingdom, you have the following rights regarding your personal data:

  • Right of access — you may request a copy of the personal data we hold about you
  • Right to rectification — you may request correction of inaccurate data
  • Right to erasure — you may request deletion of your personal data
  • Right to data portability — you may request your data in a machine-readable format
  • Right to restrict processing — you may request that we limit how we use your data
  • Right to object — you may object to certain types of data processing

To exercise any of these rights, please contact us using the details in Section 15. We will respond within 30 days.

10. Intellectual Property

Poppet and all content, features, and functionality of the Service — including but not limited to the software, design, text, graphics, and logos — are owned by us and protected by applicable intellectual property laws. You are granted a limited, non-exclusive, non-transferable licence to use the Service for its intended personal purpose.

You retain ownership of all data and content you input into the Service. You may not copy, modify, distribute, or reverse-engineer any part of the Service.

11. Limitation of Liability

To the fullest extent permitted by applicable law, Poppet and its operators shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of the Service, including but not limited to decisions made based on information logged in the app, loss of data, or interruption of service.

Our total liability to you for any claim arising from use of the Service shall not exceed the amount you paid us in the 12 months preceding the claim.

Nothing in these Terms limits liability for fraud, death, or personal injury caused by negligence, or any other liability that cannot be excluded by law.

12. Disclaimer of Warranties

The Service is provided “as is” and “as available” without warranties of any kind, express or implied. We do not warrant that the Service will be uninterrupted, error-free, or free from harmful components. We make no warranty regarding the accuracy or completeness of any information in the app.

13. Changes to the Service and Terms

We reserve the right to modify or discontinue the Service at any time with reasonable notice. We may update these Terms from time to time. When we make material changes, we will notify you by email or through the app at least 14 days before the changes take effect. Your continued use of the Service after that date constitutes acceptance of the updated Terms.

14. Governing Law

These Terms are governed by and construed in accordance with the laws of Canada and the Province of Ontario, without regard to conflict of law principles. Any disputes arising from these Terms or your use of the Service shall be subject to the exclusive jurisdiction of the courts of Ontario, Canada.

If you are located in the European Union, nothing in this section affects your rights under applicable EU consumer protection laws.

15. Contact Us

If you have questions, concerns, or requests regarding these Terms or your data, please contact us through the app or at our support channels. For GDPR-related requests, please indicate this clearly in your message and we will prioritize your request accordingly.

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