Frequently asked questions

Answers about your account, plans, and using Poppet.

How do I set up my child's profile?

Create an account, add your child's name and birthdate, then Poppet tailors food ideas, texture guidance, and allergen scheduling around their age and feeding stage.

What age is Poppet designed for?

Poppet is built for the solids journey, from first tastes through toddler meals. It is most helpful during baby-led weaning, allergen introductions, texture progression, and the busy months when caregivers need a shared food history.

What's the difference between Plus and Premium?

Poppet Plus is the full app for one user account, including unlimited recipes, smart meal planning, exports, texture tracking, and food insights. Premium includes 3 user accounts: you plus 2 household members. Each invited member gets their own login and Editor access to all child profiles owned by the plan owner.

Can I add more than one child?

The Free plan includes one child profile, which is ideal when you're focused on a single food journey. Upgrade to Plus or Premium for unlimited child profiles, including twins, siblings, and more.

How does Photo Scan work on each plan?

In the mobile app, you can take or upload a meal photo and Poppet suggests an editable food-log draft of what is in the meal. On Free you get one Photo Scan per day. Plus and Premium include unlimited Photo Scans.

How does Describe Meal work on each plan?

In the mobile app, you can speak or type a meal and Poppet fills in an editable food-log draft of what was said or typed. On Free, you can use Describe Meal once per day. Plus and Premium include unlimited Describe Meal uses.

Is the Meal Calendar free?

Yes. The Meal Calendar is included on every plan, so you can review logged meals, allergen targets, and saved plans. Smart meal planning generates meal ideas and is included with Plus and Premium. New accounts can try it during the 7-day free trial.

How does allergen introduction scheduling work?

Poppet helps you plan one allergen introduction at a time, track exposures, and keep previously introduced allergens in rotation. It is a planning tool, not medical advice. Always follow your doctor’s guidance for your child.

Can I use Poppet offline?

Unfortunately Poppet requires an internet connection. Some previously loaded screens may be visible offline, but logging, mobile Photo Scan, mobile Describe Meal, sync, and exports all need a connection.

Is there a web version or is it app only?

Yes. Poppet has a web app for reviewing logs, managing recipes, using the Meal Calendar, exports, and account settings, plus a mobile app for faster day-to-day logging, Photo Scan, and Describe Meal.

Do I need an account for each caregiver?

Not for everyday handoffs. Use the Care Sheet to print or share feeding notes with nannies, grandparents, or daycares. If a caregiver needs to log meals, you'll need a Premium Plan and invite them.

Who can see my child's data?

Only you and household members on your Premium Plan can access your child's profile in the app. For everyone else, share a Care Sheet when you need a printable handoff.

Can caregivers edit the food log or just view it?

Household members on Premium Plan can log and edit food entries for all child profiles on the plan. The Care Sheet is view-only — it is meant for print or PDF handoffs, not in-app editing or adding meals.

Is my data safe?

We use security measures to protect your information. We don’t sell your personal data or share it for advertising. Trusted service providers help us operate Poppet, including hosting, payments, and optional AI features. See our Privacy Policy for details.

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Can I switch plans later?

Yes. Manage plans purchased on the Poppet website in Settings on poppet.baby. Manage Apple App Store purchases through your Apple account's subscription settings, and Google Play purchases through Google Play subscriptions. The management screen will show the available changes and when they take effect.

What happens when my 7-day trial ends?

When your free 7-day trial ends, your account moves to the Poppet Free plan. Your existing data stays saved, but paid features become unavailable unless you choose a Plus or Premium plan.

Can I cancel anytime?

Yes. If you subscribed on the Poppet website, cancel in Account Settings on poppet.baby. If you subscribed through the Apple App Store, cancel through your Apple account's subscription settings. If you subscribed through Google Play, cancel through Google Play subscriptions. You keep access until the end of your current billing period.